Refund policy
Changed your mind? No problem — you can return any unused item in its original packaging within 30 days of delivery for a refund.
HOW TO RETURN
- Email us at support@lovellecharms.uk with your order number to let us know.
- Post the item back to: Lovelle Charms, 137A Clydesdale Road, Mossend, Bellshill, United Kingdom.
Please note: for change-of-mind returns, the return postage cost is paid by the customer. We recommend using a tracked service, as we cannot be responsible for items lost on the way back.
FAULTY, DAMAGED OR INCORRECT ITEMS
If your jewellery arrives faulty, damaged, or not as described, email us at support@lovellecharms.uk with your order number and a photo of the issue — we will arrange a replacement or refund, and cover the return postage.
REFUNDS
Once we receive and check your return, your refund will be issued to your original payment method within 14 days.
CONTACT
Lovelle Charms
137A Clydesdale Road, Mossend, Bellshill, United Kingdom
Email: support@lovellecharms.uk
Phone: +44 7473 968108